FAQ

How do I track my order?

We strive to process orders promptly within 24-72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.

Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

How long will it take to receive my order?

We aim to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our Shipping page.

How long will it take to receive a refund?

Do take a look at our Refund and Return policy stage for our policy.

What payment method can I use?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard and  American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.